We have developed a comprehensive membership product and service system for New Balance, featuring tailored membership strategies and a diverse product line designed to cater to consumer needs across multiple scenarios. By integrating market research, we have gained an in-depth understanding of the multifaceted demands of different customer segments, enabling us to collaborate with clients to launch product lines that align with New Balance's brand identity. Through a combination of online and offline interactive experiences, we aim to deepen members' sense of brand loyalty.
Currently, New Balance's customer points system has established redemption scenarios for these products across NB ecommerce platform, mini-programs, and offline stores.